FAQs

1. What are your delivery timeframes?

We work hard to ensure prompt delivery of your order. Here's what you can expect:

  • Order Processing: 0-1 business days (Monday to Friday)
  • Delivery Time: 5-7 business days (Monday to Friday)
  • Overall Timeframe: 5-8 business days (Monday to Friday)

2. Do you offer free delivery?

Absolutely! We offer free shipping on all orders throughout Australia.

3. What payment methods do you accept?

We provide multiple secure payment options for your convenience:

  • Amazon Pay
  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa
  • Afterpay

4. What happens if my order arrives damaged or faulty?

We'll replace any defective items at no cost to you. Just get in touch with us and start the return process within 30 days of receiving your order. Check our Return and Refund Policy for full details.

5. How can I contact customer support?

We're always ready to assist! Reach us through our contact page or email us directly at support@sydneyscene.com.

6. Can I exchange my purchase?

Yes, exchanges are available following the process detailed in our Return and Refund Policy.

7. How do I track my package?

After dispatch, you can monitor your delivery status using the Track Your Order page on our website.

8. Can I change or cancel my order after placing it?

Please contact us straight away at support@sydneyscene.com if you need to make changes. We'll assist where possible, though modifications can't be guaranteed once your order has entered our dispatch process.

9. How secure is my personal information?

Your privacy is paramount. All transactions are secured with SSL encryption technology, and we never sell or distribute your personal information to external parties.

10. Who covers the cost of returns?

Return postage is the customer's responsibility for items returned within the 30-day return window. Please refer to our Return and Refund Policy for comprehensive information.

If you have any questions or concerns, we'll be more than happy to assist!

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEDT)

Email: support@sydneyscene.com
Phone Number: +61480053165

Business Information
Sydney Scene is operated by ME MORE COOL PTY. LTD., a company registered in Australia

ABN: 45 611 538 697

Address: 40 Bent St, Lindfield NSW 2070, Australia