Privacy Policy
This website is operated by Sydney Scene (a brand of ME MORE COOL PTY. LTD.). Throughout this Policy, the terms "we," "us," and "our" refer to Sydney Scene. We are committed to protecting and respecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect and process various types of personal information to provide our services. This includes identity data such as your name, date of birth, and gender. We also collect contact data including your postal address, email address, and telephone number. For the processing of transactions, we collect financial data such as payment mechanism details and credit card information, which is handled securely through third-party providers. When you visit our site, we collect technical data like your IP address, login data, and browser type for administration purposes, as well as usage data regarding how you interact with our website and products.
2. How We Collect and Hold Information
Personal information is generally collected directly from you when you register an account, make a purchase, or subscribe to our newsletters. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We hold your data in secure electronic environments and implement robust security measures. We retain your personal data for up to three years after your last interaction with us, unless a longer period is required for legal or tax compliance.
3. Purposes of Collection and Use
We collect and use your information for several primary purposes including the fulfillment of contracts, such as processing orders and delivering products. We also use your data to provide customer support, improve our business operations, and ensure the security of our website. With your consent, we use your contact details for marketing communications and newsletters. Additionally, we process information to comply with legal obligations such as fraud prevention and taxation requirements.
4. Disclosure of Personal Information
We use your data to provide a personalized shopping experience and to communicate regarding your account. We may share your data with agents and subcontractors to fulfill our contract with you. We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent. However, we reserve the right to disclose your information to comply with Australian laws, respond to official requests from government authorities, or protect the rights and property of Nomads Glow.
5. International Data Transfers
We may disclose or transfer your personal information to recipients located outside of Australia. When we do so, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your data. This is typically achieved by ensuring the recipient is subject to a law or binding scheme that provides substantially similar protection to the APPs or by entering into specific contractual arrangements that safeguard your personal information.
6. Email Communications and Marketing
By registering with us, you may receive emails regarding account details, registration confirmations, service reminders, and requested information. You will only receive newsletters and promotional offers where you have opted in to receive such communications. You have the right to opt out of marketing or promotional emails at any time by using the unsubscribe link located at the bottom of our email correspondence.
7. Third-Party Payment Systems
By purchasing from this website, you acknowledge that payment details are handled by third-party payment systems. Your financial information is managed according to their respective privacy policies. You waive any legal action against these third-party entities regarding their ability to receive payments for the operation of this website.
8. Cookies and Tracking
We use cookies and similar technologies to ensure our website functions securely and to enhance your browsing experience. Strictly necessary cookies are deployed automatically to enable core site functionality, while all other types of cookies for analytics or personalized advertising are only placed with your consent via our management tool. The information collected is primarily used to monitor site traffic and visitor behavior patterns in an aggregated or anonymous manner. Use of this website is not intended for individuals under the age of 18.
9. Your Rights and Access
Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. You may also request the deletion of your data or object to its use for direct marketing. To exercise these rights, please contact us via our Customer Service channels. We will respond to all legitimate requests within 30 days. If we refuse to provide access or make a correction, we will provide you with a written notice setting out the reasons for the refusal.
10. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us directly so we can resolve the matter. We take all privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
If you have any questions or concerns, we'll be more than happy to assist!
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEDT)
Email: support@sydneyscene.com
Phone Number: +61480053165
Business Information
Sydney Scene is operated by ME MORE COOL PTY. LTD., a company registered in Australia
ABN: 45 611 538 697
Address: 40 Bent St, Lindfield NSW 2070, Australia